While we do not have a Refund Policy, however we will gladly accept the product for exchange provided:

  • Is returned within 7 days after received the item.
  • The item is in good condition
  • Has not been altered and washed, with hang tag included
  • The exchange applicable for normal price item (sale items are final & non-exchangeable)
  • Customer will need to pay for the postage costs (to and fro) of exchange item within 24hours.
  • New item will be posted once the exchange item received.
  • Customer must include invoice number or purchase receipt.
  • NO MONEY IS REFUNDED, only items are returned.
  • If the preferred exchange item costs more, additional price will be paid by the customer.
  • If the preferred exchange item costs less, the difference will not be refunded but will be treated as credit for future purchase.

Postage charge of 

  • First item RM8, for the next item,RM1 each per order applied (Semenanjung Malaysia).
  • First item RM23, for the next item,RM2 each per order applied (Sabah & Sarawak).
  • First item RM50 and the following item costs RM10 each per order applied (Singapore).

Please include the following details

  • Order Number
  • Full Name
  • Phone Number
  • Address
  • Remarks

*exchange is subjected to stock availability and one-time exchange only

Please return your purchase to the following address:


No 37-1, Jalan Pegaga D U12/D, 

Desa Alam, Seksyen U12, 

40170 Shah Alam, Selangor

Please do contact us for any questions or enquires:

Email : customerservice.hollakidz@gmail.com 

WhatsApp text : +60104538181 

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