While we do not have a Refund Policy, however we will gladly accept the product for exchange provided:

• Is returned within 7 days after received the item.
• The item is in good condition
• Has not been altered and washed, with hang tag included
• The exchange applicable for normal price item (sale items are final & non-exchangeable)
• Customer will need to pay for the postage costs (to and fro) of exchange item within 24hours.
• New item will be posted once the exchange item received.
• Customer must include invoice number or purchase receipt.
• NO MONEY IS REFUNDED, only items are returned.
• If the preferred exchange item costs more, additional price will be paid by the customer.
• If the preferred exchange item costs less, the difference will not be refunded but will be treated as credit for future purchase.

Postage charge of 

• First item RM8, for the next item,RM1 each per order applied (Semenanjung Malaysia).
• First item RM23, for the next item,RM2 each per order applied (Sabah & Sarawak).
• First item RM50 and the following item costs RM10 each per order applied (Singapore).

Please include the following details

• Order Number
• Full Name
• Phone Number
• Address
• Remarks

*exchange is subjected to stock availability and one-time exchange only

Please return your purchase to the following address:

Hollakidz,

No 37-1, Jalan Pegaga D U12/D, 

Desa Alam, Seksyen U12, 

40170 Shah Alam, Selangor

Please do contact us for any questions or enquires:

Email : customerservice.hollakidz@gmail.com 

WhatsApp text : +60104538181